Training Services

Having employees, managers and executives with great soft skills is good for business. It can add to the bottom line and help retention. Lawrence Ladokun Consulting tailors all training services and soft skills workshops to ensure that the key topic(s) are relevant, engaging and that the learner walks away with tips and techniques that they can implement immediately. While companies have struggled for many years on how to obtain the right balance between technical expertise and soft skills, the challenges have recently increased. That’s because the newest generation to enter the workforce- the Millennials aka GenY- is surprisingly lacking in soft skills. And, when surveyed, most are not even aware that these skills are important for their career success. Given that this generation is currently 36% of the workforce and will soar to 46% by 2020, making sure employees understand and master soft skills are critical for organizations that want to keep a competitive edge. To sum up, this is what our training services is about.

Top On-Site Professional Development Workshops For 2020.

  • Customer Service Training
  • Digital Strategies
  • Presentation Skills Training
  • Business Writing Training
  • Effective Workplace Communication
  • Leadership Training For Women
  • Time Management Training
  • Team Building Training
  • Emotional Intelligence Training
  • Professionalism Training

Soft Skills Workshops We Offer

Communication Workshops

This workshop looks at behavior as a choice and increases awareness of the consequences behavioral choices have on others. Participants learn that through adaptive behavior they can choose communication strategies that establish trust, minimize conflict, maximize cooperation, and create a positive work environment that increases productivity and enhances job satisfaction.

Target Audience

Anyone who wants to understand others clearly and respond appropriately in business situations, as well as in business scenarios

This fun, interactive, and engaging workshop is designed to provide you with the skills and techniques to design, develop and deliver more dynamic and effective presentations. You will enhance your current presentation style, reduce the anxiety that often accompanies talking in front of a group and deliver a presentation that gets results!

Target Audience

Salespeople, managers, human resources — anyone who is responsible for presenting information to others to gain support, reach a decision, provide data or sell an idea.

Take your presentation skills to the next level and learn how to create and deliver dynamic presentations that generate action and produce results. Increase positive outcomes in meetings, sales presentations, technical communication, strategy, and improvement plans, and overall communication in many situations. This workshop will incorporate ideas, techniques, and practice opportunities to improve current presentation skills.

Target Audience

Anyone who desires to improve and fine tune their current presentation abilities. Trainers, executives, managers, subject matter experts, business leaders and others who have some presentation experience and want to take those skills to the next level.

Psychologists have proven that the most important factor in your success and well-being is not your intelligence, education or physical assets, but how effective you are with people. Participants will learn techniques to improve communication and relationship building skills, how to enhance professionalism, and increase confidence in a variety of business situations.

Target Audience

Managers and employees at all levels who want to improve their communication abilities and develop professional strategies for success.

There is great value to be gained when you take the time to try to understand another’s viewpoint. By changing our attitude towards these difficult individuals and changing your viewpoint about what makes them “wrong” you can find a wealth of knowledge to improve your own ability to work with all types of people.

Target Audience

Anyone that wants to understand techniques to manage and work with difficult people.

The foundation of personal and professional success lies in understanding others and realizing the impact of your behavior on the people around you. This course will help you increase understanding and communication to build stronger, more successful relationships.

Target Audience

All employees.

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

Target Audience

Anyone that wants to assess their emotional intelligence and learn how to manage and leverage it.

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

Target Audience

Teams and individuals who need additional skills to work through conflict situations, managers who need to coach and mediate conflict with employees, and executive teams who need to reach consensus

This interactive workshop is for seasoned professionals whoneed a little more polish – whether running meetings, presenting to, or speaking with the executive level.

Target Audience

Professionals who present or speak with middle or higher-level management or anyone that would like to improve their professional image and communicating up skills.

The basic explanation for the term ‘man know thyself‘ is that knowledge of one self-leads to a possible mastery of self and a development of self for the benefit of self, others and the society at large. “Knowing others is intelligence; knowing yourself is true wisdom.

Target Audience

Anyone who needs to build relationships and improve their performance.

This workshop is designed to help participants improve communication skills, professionalism and increase confidence in a variety of business situations. The workshop will be highly interactive using facilitated discussion, demonstration, activities, and practice opportunities to improve skills.

Target Audience 

All employees

Leadership Workshops

The Leadership Journey is a discussion-based approach to corporate values, individual competencies, and improved individual and team effectiveness. The course is highlighted by in depth discussions on values-based leadership examples from other corporations.

Target Audience

New managers, supervisors and learning professionals responsible for management development and leadership training

This workshop will help participants with the fundamentals needed to develop and improve their effectiveness as a leader. Participants will build on their previously successful experience in leadership situations in order to achieve higher levels of personal performance and productivity. This program develops leadership skills by using “followership” as a method to determine one’s leadership abilities. They will learn to identify and apply the skills of other effective leaders, deal with value challenges, and gain followers.

Target Audience

Our training services department recommends this workshop to new leaders.

Great coaches inspire great achievement and recent studies indicate that coaching can increase performance by up to 20% or more. Participants will learn about two types of coaching: microcoaching and developmental coaching. Micro-coaching is about taking advantage of those 5-10 minute opportunities throughout the day to help employees remove obstacles. Participants will also learn techniques to manage the longer developmental coaching conversation.

Target Audience

Leaders looking to coach employees or those who are required by company policy and need techniques to be successful

This workshop tackles the tough stuff. It is about creating a corporate culture that enables people to perform at their peak. Corporate culture can randomly evolve or your managers can create and nurture one. They can only do that if they have the Emotional Intelligence and leadership skills to do so.

Target Audience

Our training services department recommends this workshop to: managers, leaders, and supervisors

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This workshop will define the process and provide practice and tools to deliver an effective employee performance plan.

Target Audience

Leaders, managers, and supervisors who are responsible for coaching and mentoring employees for improved performance.

This program is designed to leverage best practices, to maximize the Everything DiSC® Work of Leaders Profile that connects to real-world demands, to generate powerful conversations that provide a clear path for action.

It focuses on leadership: the relationship of one-to-many, rather than management, the relationship of one-to-one.

Target Audience

Organization leaders

This program is designed to leverage best practices, to maximize the DiSC® Management Profile that connects to real world demands, to generate powerful conversations that provide a clear path for action. It focuses on management; the relationship of one-to-one rather than leadership; the relationship of one-to-many.

Target Audience

Our training services department recommends this workshop to: Anyone who helps others to improve their performance

Personal leadership is the leadership of the self. It is not an academic exercise of finding the correct buzz words and phrases that make up your leadership philosophy. Personal leadership involves a self-reflective journey within. It means you’ve made a conscious decision to be awake to your automatic reactions and behaviors. Practicing personal leadership then is about moving with perseverance and persistence in the direction of the vision you created grounded in who you are and what you value.

Target Audience

Anyone who is stepping into a leadership role or taking on a challenging leadership assignment, anyone who needs inner guidance during times of uncertainty and change, anyone who wants to maximize their confidence and competence when working with others, anyone who knows that to effectively lead others we must first be able to lead ourselves

“Instead of Tell and Yell, Ask and Involve.” Unknown

Coaching is a critical element of ensuring that performance meets and exceeds expectations. This interactive, engaging and educational workshop will help managers use an 8 step process to enhance their coaching skills and improve individual and team performance. Participants will practice skills using real-life situations to prepare for more effective coaching conversations.

Target Audience

New and existing managers who want to improve performance and accountability.

This workshop provides you knowledge and tools for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.

Pre-Work: Everything DiSC® Management Profile

Target Audience

Our training services department recommends this workshop to: employees aspiring to become the next generation of leaders!

Management Workshops

Time cannot be managed, but we can manage ourselves, information, and our use of time more effectively. This workshop covers many common time management issues and provides an opportunity to assess current time management habits.

Target Audience

Managers, human resources, team leaders, anyone who has challenges with balancing their time and staying on top of priorities.

This course addresses the issues of working smarter by assessing where we spend our time each day. We will identify the factors that affect how we manage our work, time constraints and how to develop priorities with supervisors and employees. This personalized look at managing work encourages participants to address the habits that limit our creativity and ability to work effectively within the environment.

Target Audience

Managers, human resources, team leaders, anyone who has challenges with balancing their time and staying on top of priorities.

Most companies have focused their attention on the business process while ignoring projects. This can be a costly mistake as everything NEW (new services, processes and products) and IMPROVED (improved services and processes) occurs as a result of a project. All growth in the business will occur through the successful completion of projects. Projects that are incomplete, late, over-budget, or off target, may impede your ability to meet your strategic business goals. In today’s world, the ability to manage projects effectively translates into a comprehensive advantage.

Target Audience

Anyone who is responsible for managing a project large or small.

This workshop is not intended to take participants from a supervisory or administrative position to that of a project manager. However, this workshop will familiarize them with the most common terms and the most current thinking about projects.

In this workshop, you will walk participants through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. They may still have to cope with the unexpected, but they’ll be better prepared.

Target Audience

Those individuals who manage projects without any formal project management training and who want to do a more effective job.

Stress Management training can improve job performance and productivity, decrease job errors, increase job satisfaction, and lower hostility. These are payoffs to a well-planned Stress Management Program.

Target Audience

Anyone who wants to learn techniques to manage stress in their business and personal life.

Finding balance between our professional and personal lives is a challenge we all face. Learn some techniques to identify your priorities and make better choices to attain that balance.

Target Audience

Anyone that would like to find alternative ways to managing professional and personal life challenges.

“Setting goals is the first step in turning the invisible into the visible.” Tony Robbins

Creating goals is the critical first step to creating direction for organizations, teams, and individuals. Many organizations set goals that are unclear and don’t provide the necessary specificity that will help keep teams and individuals focused. This can lead to people getting stuck in the day-to-day tasks that may not be the most valuable use of their time or lead to accomplishments.

Goal setting is really a process that begins with a clear definition of what and how things need to be accomplished. This workshop will show you how to create goals that are actionable, measurable, focused and get results.

Target Audience

Managers and Executives that are responsible for setting the vision and direction of an organization, department, team or individuals.

Sales Workshops

Built around the Everything DiSC® Sales Profile (a powerful easy-to-use research-validated learning model), you gain an understanding or the steps associated with reading and understanding your customers’ communication and buying styles. This powerful combination prepares your sales staff to adapt in order to connect better with your existing and potential customers.

Target Audience

Our training services department recommends this workshop to sales staff.

This program has three sections, six modules, and a reinforcement activity that includes an unlimited supply of online Sales Customer Interaction Maps. It utilizes the Everything DiSC® Sales Profile that leverages DiSC® to help salespeople communicate better and improve their selling relationships. In addition to being standalone profiles, the Everything DiSC® Series links together to produce group, culture reports, teaming, and individual comparison reports. There is also a robust 363 Profile that exceeds the output of typical 360s.

Target Audience

Our training services department recommends this workshop to: sales staff who need to improve their sales technique.

This highly interactive workshop focuses on the fundamentals of a consultative sales process. It has been psychologically supported that how effective you are with people far outweighs intelligence, education, or physical assets. People buy from people they like and people they trust. Consultative selling starts with building a relationship and creating trust. By fully understanding the customer’s needs, wants, demographics, concerns and objections, sales consultants can create a win-win relationship that ultimately increases sales.

Target Audience

Salespeople, managers, anyone who is responsible for presenting product/service information to a consumer/client with the end goal being to build a foundation for a stronger, ongoing relationships and increase sales.

All good salespeople know that prospecting is the lifeblood of their sales activity. Unless a steady stream of new people to talk with comes into the salespersons sphere of influence, the salesperson will perish. It has been said that it is better to be a master prospector than a master salesperson with no one to tell your story to.

Target Audience

Anyone who meets the perquisites and has responsibility for getting someone to do something different or better.

Good salespeople hit their quota; great salespeople exceed their quota by however much they choose and have a blast, every day, while doing it! The difference between good and great are only small, almost imperceptible differences. That is the purpose of this exciting developmental process. It is full of “slight edge concepts” designed to propel careers and instill sales leadership.

Target Audience

This can be designed as an entry level model to sales excellence, or as a more advanced treatment of the subject based upon the client’s needs.

Many sales managers got to where they are because they are great salespeople. The problem is that the skill set to be a great salesperson and a great sales manager are totally different. Our development process is designed to give the sales management team a fresh perspective on managing a group of diverse individuals, many of whom may have very different levels of skills and talents.

Target Audience

This can be designed as an entry level model to sales excellence, or as a more advanced treatment of the subject based upon the client’s needs.

Strategic Skills Workshops

This program incorporates thoughts and solutions related to change from a variety of sources. First, we explore the dynamics of change. Then move to handling resistance and conflict. This is followed by an overview of ways to analyze perceptions and handle people (including you) caught in change. We finish with several case studies for application and reinforcement of the learning.

Target Audience

Managers responsible for implementing change or the employees experiencing the change.

This workshop focuses on the use of experience, creativity and intuition to make the right decisions. Employees will learn to be more decisive, confident, and creative. They will also be able to tap the skills of others to get results. A real work problem will be analyzed during the workshop.

Target Audience

Anyone that is responsible for problem solving and making recommendations for the best solution and action plan.

Today’s definition of strategic thinking must include exploring all possible organizational futures by challenging conventional thinking, assessing both internal and external impacts, and including imagination to redefine the rules of the competitive game.

Target Audience

Our training services department recommends this workshop to: anyone who is involved and has responsibility for business planning.

Influence is the art and science of leading other people to want an outcome you desire—at the same time they feel good about the outcome, themselves and you. This workshop addresses business situations such as team interactions and the necessity to enlist others. It will provide language, tactics, tools and models to influence outcomes without direct power. It will also allow participants to apply learning to a supplied case or their own situation.

Target Audience

Leaders, managers, team members and sole practitioners who need to influence others in work situations.

New discoveries in neuroscience are providing insights into how individuals and organizations can be more innovative. This workshop highlights several of these discoveries then provides tactics, models and methodologies that put these insights to work. During the course, participants will have the opportunity to work on a provided case as well as their own innovation challenges.

Target Audience

Leaders, managers and individual contributors who want to foster innovation in their organizations.

When discussing influence and persuasion, it’s often in the context of marketing and sales. However, you influence others in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place.

Target Audience

Our training services department recommends this workshop to: anyone who needs to learn how to influence and persuade in a variety of areas.

Human Resources Workshops

The word “ethics” is derived from the Greek word ethos (character), and from the Latin word mores (customs). Together, they combine to define how individuals choose to interact with one another. In philosophy, ethics defines what is good for the individual and for society and establishes the nature of duties that people owe themselves and one another.

Target Audience

Our training services department recommends this workshop to: all Employees

What is the difference between onboarding and orientation? Do you have a process for the first 30, 60, and 90 days? Is onboarding considered just an “HR” function? The quality of a new employee’s introduction and acclimation to their new company, job, and co-workers is directly related to their productivity and retention during their first year on the job.

Learn the critical elements of an effective onboarding program that will decrease turnover, engage new employees, and improve accountability in this one day, interactive workshop. You will leave this session with a plan for success!

Target Audience

HR managers, managers, anyone responsible for hiring and managing new employees.

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this one-day workshop.

Target Audience

Our training services department recommends this workshop to: all employees

Team Building Workshops

Currently, one of the biggest challenges facing teams is how to successfully work within that team. Teams that are geographically dispersed and primarily meet virtually (via web cast or conference call) present new sets of challenges. Many team members have difficulty because they cannot see what other members are doing. Even the most skilled managers find difficulty in communicating and building a team, when there is not physical proximity. In this course, participants will learn practical, easy to implement solutions to create a high performance virtual team.

Target Audience

Our training services department recommends this workshop to: those who lead or participate in geographically separate teams

Successful teams know how to effectively take individual talents and put them together to accomplish common goals. This course will help identify team purpose, maximize strengths and create a more productive team environment.

Target Audience

Anyone who has participated as a team member or is responsible for leading a team would benefit from this workshop.

Achieving the organization’s goals is the job of all members of the team. By leading, inspiring, persuading, and developing a creative work environment, the team can achieve beyond expectations. Team dynamics are also the core elements needed to accomplish the challenges and opportunities presented each day. Developing partnerships and alliances is an essential aspect of effective organizations.

This program is designed for all employees who view their job as an integrated effort with other people, departments and support systems. Whether you are new to a team or department or have been “at it” for a while, team effectiveness principles are transferable to all work.

Target Audience

Our training services department recommends this workshop to: anyone responsible for developing and managing a team.

New team leader’s success and effectiveness is based on the ability to guide the work of others rather than be an individual contributor. Team leaders are responsible for setting directions, facilitating relationships, utilizing competencies of team members, and driving for business results. This course offers participants the framework and the tools to help them succeed in this new role.

Target Audience

Our training services department recommends this workshop to: team Leaders

This workshop helps you and your organization to:

  • Build trust and commitment
  • Create a highly involved work force (virtual or face-toface)
  • Develop and leverage emotional intelligence
  • Improve communication
  • Develop a more balanced understanding to effectively deal with interpersonal relationships and other cultures

Target Audience

Our training services department recommends this workshop to: teams that are forming or struggling.

Customer Service Workshops

This dynamic, hands-on, and practical workshop will help you organization impact the bottom line with improved customer service skills. Delight your customers by ensuring that everyone understands the basic people skills necessary to create a positive experience. Then go beyond the basics and create an environment that focuses on service.

Target Audience

All employees who have direct interaction with customers, managers, sales representatives, customer service representatives, receptionists, technical support, and accounts and collection specialists.

Customer Service is the provision of service to customers before, during, and after a purchase. Its importance varies by product, industry, agency, and customer. 

This workshop will teach participants what it takes to win with their customers using the principles of the four steps to quality customer service.

Target Audience

Customer Service representatives, technical and support personnel, field service representatives, account managers, small business owners, as well as, managers who want customer service training in order to reinforce their skills and train their staff.

The importance of customer service varies by product, industry, agency, and customer. Customer service may be provided by a person (e.g., sales, or service or support representative), or by automated means called self-service. Examples of self-service are Internet sites or telephony systems. Superior customer service is delivered by people to people!

Target Audience

Our training services department recommends this workshop to: organizations that are experiencing less than stellar external and/or internal customer service.

Lawrence Ladokun Consulting Is Your Soft Skills Training Solution

Lawrence Ladokun Consulting can become your full-service training department, delivering solutions to all your on-site training needs. When you partner with us, you gain several advantages, including:

  • Fully customized content & delivery
  • Flexible scheduling
  • Reduced overall costs
  • Immediate on-the-job application
  • Confidentiality is not compromised
  • Building cohort teams
  • Cutting-edge technology
  • Industry-leading experience